But these "literate individuals" really make my day. Whenever I am about to be burnt out, there will come some agents that would ask you some not-so-hard questions brought up by their weird callers. And as they throw away their question on you, they would suddenly stop because they already figured out the answer. That's nice! They didn't even give you a chance to talk. Being a senior rep (cough! cough! ehem!) you are (most of the time) asked by the newbies about product and all and that makes you, amm, a little superior. Hehehe. Its cute though, but the coolest thing for me about this job (or about this position) is that you get the chance to hear everything!! The stuttering, mispronounces, grammar and all that stuff. You could see how funny this job really is especially when you're doing it just for the sake of money. You tend to be lax, dull, unwilling and all not noticing the keen ears listening to every word you say, every stress, pronunciation, diction and even how you construct your sentences. Everything will be observed by those bitchy a-hole like me! =) So I started to think if I talk or write that way. I really don't know. But so what! At least I'm understandable. Hahaha!!! I know that I am mean. But what can I do, you need to fill your mind with thoughts whenever its empty. duh!